Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, August 4, 2009

Rock T-Shirt Update

I open my e-mail Monday morning and find this:


From: tkats@sonicstarrecords.com
To: me@hotmail.com
Subject: RE: Never received my shirt
Date: Sun, 2 Aug 2009 15:46:02 -0700

Hello Jennifer,

We sent another shirt out for you on Friday. You should be getting it in a few days. Thank you

I think, "Oh, finally - they've sent the shirt out - great!"

And it was. I came home Monday afternoon to discover the t-shirt delivered. Awesome.

But then, this morning, as I'm cleaning out e-mail, I re-read the e-mail and notice something that I hadn't before.

"We sent another shirt out for you on Friday."

Another shirt?

Huh. So, basically they just half-assed admitted that they've sent another shirt to me previously which never made it into my possession. And all this time it's been nasty "How dare you involve PayPal before contacting us" and "We told you it would take five weeks" messages. How lame is that? Instead of acknowledging their mistake ("Dude, we have no idea what happened to the shirt we totally sent you, so we're sending you another.") they just act casual and try to slide it under the rug.

Monday, October 6, 2008

Too Hot to Blog

The AC is broken in my office, and it's 82 degrees - in the office.

Me and Emily are dying, while the rest of our coworkers are trying to make the best of it (easy to say when you've got a fan, adorable-coworker-who-shall-remain-nameless!).

I don't mind heat. Hell, I grew up in Florida with no air conditioning. I love the beach. I like working up a good sweat. But sweating at your desk while you're supposed to be thinking - that's not a good sweat. Usually when you're sweating, you're enjoying yourself, be it exercise, outdoor activities, lounging about in a bathing suit, engaging in, you know, a loving moment. Looking up information on shallots as a plant for your fall garden? Not so much.

Add the hassle of evil, sneaky Best Buy credit card minions and a bed that won't be showing up for another month, and you've got misery. Seriously - imagine the hell of trying to find a human to speak with on the phone, and then that person's first language is obviously not English and their whole job description is "Whatever you do, don't let them drop the 'credit protection plan.'" Now add stickiness and heat.

Yeah, it's that kind of day.