Tuesday, August 4, 2009

Rock T-Shirt Update

I open my e-mail Monday morning and find this:

From: tkats@sonicstarrecords.com
To: me@hotmail.com
Subject: RE: Never received my shirt
Date: Sun, 2 Aug 2009 15:46:02 -0700

Hello Jennifer,

We sent another shirt out for you on Friday. You should be getting it in a few days. Thank you

I think, "Oh, finally - they've sent the shirt out - great!"

And it was. I came home Monday afternoon to discover the t-shirt delivered. Awesome.

But then, this morning, as I'm cleaning out e-mail, I re-read the e-mail and notice something that I hadn't before.

"We sent another shirt out for you on Friday."

Another shirt?

Huh. So, basically they just half-assed admitted that they've sent another shirt to me previously which never made it into my possession. And all this time it's been nasty "How dare you involve PayPal before contacting us" and "We told you it would take five weeks" messages. How lame is that? Instead of acknowledging their mistake ("Dude, we have no idea what happened to the shirt we totally sent you, so we're sending you another.") they just act casual and try to slide it under the rug.

1 comment:

erin said...

that or it was their passive-aggressive way of implying that they did their job and somehow you or the postal service screwed up...either way, woo hoo! new shirt!